Returns & Withdrawal
Our returns system is designed to provide clear boundaries and rapid support for B2B uniform programs and corporate orders. Please read our guidelines and check your order eligibility below before filing a return request.
IMPORTANT FOR DECORATED APPAREL:
All custom decorated apparel (embroidered, screen-printed, or DTF-pressed with corporate/team logos) is printed to order and is non-returnable and non-refundable. Sizing mistakes do not qualify for returns. Please consult our [Size Guide](/sizing/) before proof sign-off.
1. Return Eligibility at a Glance
- Manufacturer Defects (Defective blanks or decoration errors): Eligible for full return, reprint, or pro-rated credit within **30 days of delivery**. Wear US covers all return shipping costs.
- Blank Apparel Orders (Undecorated): Eligible for return within **30 days of delivery**. Garments must be unworn, unwashed, in original packaging, and with tags attached. A 15% restocking fee applies to bulk blank orders.
- Ineligible Items: Custom decorated items, worn/washed garments, and hygiene-sensitive items (e.g., face coverings, undergarments).
2. Start Your Return Request
Please enter your Order ID and billing email below to verify eligibility and generate a return authorization ticket. For custom defect claims, you will be prompted to upload photo evidence during the submission process.
[wc_refund_request_form]3. Vetting, Refunds & Processing Times
Once submitted, our quality control team in Toronto will review the request within 2 business days. If approved, we will provide a prepaid UPS return shipping label. Once the physical items are received at our warehouse:
- Reprinting/Replacements: Defective items are fast-tracked in our production queue and shipped at our cost within 5-7 business days.
- Refunds: Credits are processed back to the original Stripe credit card within 5-10 business days.